2020’s music festival season is headed south, fast.
After Austin canceled its long-running annual South by Southwest (SXSW) festival due to concerns over the spread of coronavirus, the company behind the festival is now refusing to refund thousands of ticket buyers for their purchases.
According to SXSW’s terms and conditions of participation, their strict no-refund policy states, “Any and all payments made to SXSW are not refundable for any reason, including, without limitation, failure to use Credentials due to illness, acts of God, travel-related problems, acts of terrorism, loss of employment and/or duplicate purchases.”
Due to the cancellation, the festival also laid off a third of its employees, a decision referred to as “the only way to stop the bleeding” by a source to the Austin Chronicle.
“We are devastated to share this news with you,” conference organizers wrote in a statement on the SXSW website. ”The show must go on’ is in our DNA, and this is the first time in 34 years that the March event will not take place. We are now working through the ramifications of this unprecedented situation.”
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